Refund policy

RETURN AND REFUND INFORMATION

Your satisfaction in the products we offer and the service we provide are our primary focus. If for any reason you are dissatisfied with your purchase, we will be happy to assist you. Merchandise purchased on www.361usa.com may be returned for a refund within 30 days of purchase if it meets the following conditions:

• Merchandise must be returned in original condition within 30 days of purchase. Returns received after 30 days will not be accepted.

• Material must be unworn and unaltered.

• Merchandise must be in its original packaging.

• Do not affix tape or address labels directly to the surface of the shoe box or apparel bag for your return. Please place items inside a package box or bag for return shipping. 

Trying the item on for sizing is perfectly fine, provided it is returned in new condition and free of any dirt, wear, or damage. If you received an order that was incorrect or defective within 30 days of purchase, we will cover the return cost for you. If this is the case, please reach out to: info@361usa.com for prompt assistance.

Refunds will be issued once the returned product is received and reviewed at our warehouse. Refunds will be issued to the original form of payment and will include only the product amount. Shipping cost (if any) will not be refunded from the original purchase. Return Shipping Label services costs will be deducted from the total refund amount.

After our warehouse receives and evaluates the item, and provided that the quality inspection meets the requirements above, a refund will automatically be applied to the original payment method in relatively 3-10 business days (turnaround time dependent on card carrier).